Terms & Conditions

Article 1. Applicability

1.1 These general terms and conditions apply to all offers, orders and agreements of Terry-Ray.com.

1.2 Accepting an offer or placing an order implies that you accept the applicability of these terms and conditions.

1.3 The stipulations in these terms and conditions can only be deviated from in writing, in which case the other stipulations will remain in full force and effect.

1.4 All rights and claims, as stipulated in these terms and conditions and in any further agreements for the benefit of Terry-Ray.com, are also stipulated for the benefit of intermediaries and other third parties engaged by Terry-Ray.com.

Article 2. Offers/agreements

2.1 All offers from Terry-Ray.com are without obligation and Terry-Ray.com expressly reserves the right to change prices, in particular when this is necessary on the basis of (legal) regulations. See also article 3.6.

2.2 An agreement is only concluded after acceptance of your order by Terry-Ray.com, Terry-Ray.com is entitled to refuse orders or to attach certain conditions to the delivery, unless expressly stated otherwise. If an order is not accepted, Terry-Ray.com will notify you within ten (10) business days of receipt of the order.

Article 3. Prices and payments

3.1 The prices stated for the products and services offered are in euros, including VAT and excluding handling and shipping costs, any taxes or other levies, unless stated otherwise or agreed in writing.

3.2 Payment must be made in advance without discount or compensation if it concerns deliveries within the Netherlands, and in advance if it concerns deliveries outside the Netherlands, unless otherwise agreed in writing.

3.3 Payment can be made via IDEAL, PayPal, Visa, Mastercard.

3.4 If you are in default with any payment, Terry-Ray.com is entitled to suspend or dissolve (the execution of) the relevant agreement and related agreements.

3.5 If the prices for the products and services offered increase in the period between the order and its execution, you are entitled to cancel the order or to dissolve the agreement within ten (10) days after notification of the price increase by Terry-Ray.com

Article 4. Delivery

4.1 The delivery times specified by Terry-Ray.com are indicative only. Exceeding any delivery term does not entitle you to compensation or the right to cancel your order or to dissolve the agreement, unless the exceeding of the delivery term is such that you cannot reasonably be expected to maintain the agreement. In that case you are entitled to cancel the order or to dissolve the agreement insofar as this is necessary.

4.2 Delivery of the products takes place at the place and time when the products are ready for shipment to you.

Article 5. Retention of title

5.1 Ownership of the delivered products is not transferred until you have paid all that you owe to Terry-Ray.com under any agreement. The risk in respect of the products is already transferred to you at the time of delivery.

Article 6. Intellectual and industrial property rights

6.1 You must fully and unconditionally respect all intellectual and industrial property rights vested in the products supplied by Terry-Ray.com.

6.2 Terry-Ray.com does not guarantee that the products delivered to you do not infringe any (unwritten) intellectual and/or industrial property rights of third parties.

Article 7. Complaints and liability

7.1 You have the obligation to inspect upon delivery whether the products comply with the agreement. If this is not the case, you must notify Terry-Ray.com of this as soon as possible and in any case within seven (7) days after delivery, at least after observation was reasonably possible, in writing/email and with reasons.

7.2 If it is shown that the products do not comply with the agreement, Terry-Ray.com has the choice to replace the products concerned with new products against their return or to refund the invoice value thereof.

7.3 If you do not wish to receive a product for any reason, you have the right to return the product to Terry-Ray.com within 14 days of delivery.

You can send this to: Watermanstraat 86, 7324 AK Apeldoorn, Tav. Returns Terry Ray. Returns are only accepted in this case if the packaging of the product is undamaged, whereby the costs for return shipments are also for your account. The return shipment is the responsibility of the customer. Terry-Ray.com cannot be held responsible for the return shipment.

Article 8. Warranty

8.1 If Terry-Ray.com delivers products to the customer, Terry-Ray.com is never obliged to provide a more extensive warranty towards the customer than that which Terry-Ray.com can claim from its supplier. Warranty period will always be clearly indicated on the invoice.Complaints due to apparent defects must be submitted in writing in accordance with the contract terms and conditions, but at the latest within 7 (seven) days after receipt of the goods by the client. Complaints received by Terry-Ray.com after the expiry of this term need not be dealt with by Terry-Ray.com.

Article 9. Orders/communication

9.1 For misunderstanding, mutilation, delay or improper delivery of orders and communications resulting from the use of the Internet or any other means of communication in the traffic between you and Terry-Ray.com, or between Terry-Ray.com and third parties, for to the extent relating to the relationship between you and Terry-Ray.com, Terry-Ray.com shall not be liable, unless and to the extent that Terry-Ray.com is intentional or grossly negligent.

Article 10. Force majeure

10.1 Without prejudice to its other rights, Terry-Ray.com has the right in case of force majeure, at its own discretion, to suspend the execution of your order, or to dissolve the agreement without judicial intervention, such by notifying you in writing. and this without Terry-Ray.com being obliged to pay any compensation, unless this would be unacceptable in the given circumstances according to standards of reasonableness and fairness.

10.2 Force majeure is understood to mean any shortcoming that cannot be attributed to Terry-Ray.com, because it is not due to its fault and neither on the basis of the law, legal act or generally accepted for its account. comes.

Article 11. Miscellaneous

11.1 If you provide Terry-Ray.com with an address in writing, Terry-Ray.com will be entitled to ship all orders to that address unless you provide Terry-Ray.com with a different address to which your orders will be sent. to be sent.

11.2 If Terry-Ray.com allows deviations from these Terms and Conditions, whether tacitly or otherwise, for a short or longer period of time, this shall not affect its right to demand immediate and strict compliance with these Terms and Conditions. You will never be able to assert any rights based on Terry-Ray.com’s lenient application of these Terms.

11.3 If one or more of the provisions of these Terms or any other agreement with Terry-Ray.com should conflict with any applicable law, such provision shall be superseded and replaced by a by Terry-Ray.com. new legally permissible comparable provision to be adopted.

11.4 Terry-Ray.com is authorized to use third parties in the execution of your order(s).

Article 12. Applicable law and competent court

12.1 All rights, obligations, offers, orders and agreements to which these Conditions apply, and also these Conditions, are exclusively governed by Dutch law.12.2 All disputes between the parties will be submitted exclusively to the competent court in the Netherlands.


Terry-Ray is registered with the Chamber of Commerce under number: 78724732VAT No.: NL861509262B01